![]() ![]() As Hannah is chatting, she can see all the customer history and past interactions that have happened between Bridgecom and the customer she is chatting with. The greatest thing about SuperOffice Chat is that it is 100% integrated with the rest of the CRM system. Now, her colleague can see the chat dialogue that Hannah and the customer have had so far, and he is able to help the customer immediately. They will be able to give you the help you need. Let me put you in contact with one of our technical consultants. John: Hi, i keep getting a 534 Error after I’m logged in. Hannah knows that the support department can help, so she transfers the chat session to a technical support agent. In this chat conversation, a customer is asking her all kinds of technical questions that she can’t answer. It’s much more efficient to help several people at a time, instead of one by one. That’s another reason why she likes working with Chat. Have a great day and come back any time.Īt the same time Hannah has four other chat sessions open. Hannah: Is there anything else i can help you with? Here’s a link to the warranty details and product specifications. Hannah: Hi Simon, We give 3 years of warranty on the Lenovo T450s. She also sends him a document with additional information. Hannah has an answer for him within a matter seconds. How long is the warranty on these laptops? Name: SimonĮmail address: has a question: Simon: I’m looking at the Lenovo T450s. Show the Chat box where people have to fill in their details. Whenever a website visitor has a question, and initiates a Chat, Hannah immediately gets a notification that there’s someone on Bridgecom’s website that needs help. We will show the following text: Welcome to Bridgecom Hannah works at Bridgecom and her job is to help to all customers and prospects who visit their website by using Chat. By adding the Chat widget to any webpage you choose, you have the possibility to help more customers and increase sales. It’s quick, it’s personal, and it lets you to give immediate feedback to your customers, in real-time. SuperOffice Chat is one of the most dynamic online tools you can use to engage with customers and prospects who visit your website.
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